SFASA Seminar
Speaker: |
Vijay Mehrotra,
University of San Francisco |
Time: |
Thursday, May 9, 2013. Coffee and snacks at 4:30pm, talk
5-6pm |
Title: |
Quantitative Analysis
Challenges in Modern Call Center Management |
Location: |
Stanford satellite campus,
room 379; 1070 Arastradero Road, Palo Alto |
Abstract:
Call centers are an increasingly
important part of todayÕs business world, employing millions of agents across the
globe and serving as a primary customer-facing channel for firms in many
different industries. Call centers
have been a fertile area for statisticians and operations research analysts in
several areas, including forecasting models, capacity planning methods, queuing
models, and scheduling models. In
this talk, Vijay Mehrotra will describe an overall
framework for call center planning and analysis and discuss some of his current
work applying Bayesian decision theory to call center operations.
Driving directions:
We are located on the 3rd floor at
1070 Arastradero Palo Al to ,
CA 94304, between Deer Creek Road and Hillview
Avenue. Once you enter the 1050/1070 Arastradero drive way, drive to the back of the drive way and make a 2nd
left in to the parking lot. 1070 will be on your left (bldg
1050 will be on the right). After entering the building, just walk up a flight
of stairs (Population Health Sciences). Conference #379 will be on the right
hand side toward the back of the building.
There is no charge for parking here.
Here is a link to directions and
parking for 1070 Arastradero Rd: http://prevention.stanford.edu/about/directions-1070.html
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